We want you to be completely satisfied when shopping with us, which is why we inspect your order carefully before shipping it to you.
If a product did not meet your expectations or you are not satisfied with a purchase you may return the product for a refund within 30 days of the receipt of your order minus a 20% restocking fee. Refunds are on new items only, used items may not be returned.
If an item is returned for non payment of customs or duties the 20% restocking fee still applies. International shipping fees are non refundable if an item has been shipped.
Custom orders, which may include an add-on pickup, gold tuners, or strap buttons are non-returnable items.
To return your product for a refund, just contact us through the email form to receive a Return Authorization Number which will be assigned to track your request.
After receiving your Return Authorization Number, carefully pack and send the package to this address:
543 York Drive, Suite 140
Bend, Oregon 97703
We suggest you insure your return shipment. We are not responsible for items which incur damages during return shipping or which we do not receive.
Refunds are issued in the form of original payment.