Please read our return policy before placing an order. We are a small company, and build our instruments to order. If a product is returned, we charge a restocking fee that covers the production of the instrument and shipping costs.
We want you to be completely satisfied when shopping with us, which is why we inspect your order carefully before shipping it to you.
If a product did not meet your expectations or you are not satisfied with a purchase you may return the product for a refund within 30 days of the receipt of your order minus a 25% restocking fee. Refunds are on new items only, used items may not be returned.
If an item is returned for non payment of customs or duties the 25% restocking fee still applies. International shipping fees are non refundable if an item has been shipped.
Custom orders, which may include an add-on pickup, gold tuners, or strap buttons are non-returnable items.
To return your product for a refund, just contact us through the email form to receive a return shipping label by email. After receiving your return shipping label, carefully pack and tape the box well. We are not responsible for items which incur damages during return shipping or which we do not receive.
543 York Drive, Suite 140
Bend, Oregon 97703
Refunds are issued in the form of original payment.